BlueBuoy IT

SME IT Hardware Support

IT Hardware Support BathAn option that can be taken out on it’s own or to complement a Managed Service Contract,
BlueBuoys Hardware Support provides IT Support in the form of telephone, remote* or
onsite visits. The help-desk is open Monday-Friday from 9.00-5.00 and provides peace
of mind for Business customers who are safe in the knowledge that support is on hand,
whenever they have an issue.

The contract can be tailored to suit the requirements of the Business. However, the
following are included as standard;

• Desktop support for PCs, Laptops and Apple Computers
• A monthly server maintenance check – including disk defragmenting, hard-drive
utilisation checks, Windows updates, Event-log and service checks, all done
• User creation, modification and deletion
• Email account set-up for new users
• Unbiased IT Consultancy advising staff of the changes in technology and
recommending solutions that fit both budget and requirements
• Printer problems
• Internet issues

*BlueBuoys QuickSupport is a state of the art remote support solution which enables
BlueBuoy engineers to access the Servers, PCs, Laptops and Macs remotely.

The biggest problems in using remote maintenance software are generally caused by
firewalls, disabled ports and NAT routers for local IP addresses. When you use BlueBuoy
QuickSupport, these problems no longer exist:
BlueBuoy QuickSupport finds your computer even through firewalls. It is highly secure and
the connections utilise data channels featuring 1024-bit RSA key exchange and 256-bit
AES session encoding.

Remote Support
Contact Us

Telephone: 01225 830667

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